Collecting LSA Logs on Windows and Linux Operating Systems

On successfully installing LSA, you can re-create the issue to collect the required log files for Windows/Linux.

Perform the following steps:

  1. Stop the LSAService.
  2. Browse to LSA_HOME/Conf directory and open the LSA.conf file.
    Important: In Windows operating systems, the LSA_HOME directory is only accessible by administrators.
  3. In the LSA.conf file, search for log_level field.
  4. Modify the existing or default value in the log_level field to 32.
  5. In the LSA.conf file, search for log_cache_mode field.
  6. Modify the existing or default value in thelog_cache_mode field to 0.
  7. Browse to LSA_HOME/logs directory and delete the logs.txt file.
  8. Restart the LSAService.
  9. After you see the issue, share the logs.txt file from the LSA_HOME/logs directory.